Delivery & Pick Up Policy

Delivery Policy:

I do not accept same-day deliveries.

I currently offer delivery to Edmonton and Sherwood Park (for other areas, please contact us by phone at 780-222-9404 or by email at twinflower.yeg@gmail.com).

Deliveries may be made throughout the week, Monday through Sunday.

Delivery Times:

Business deliveries will be sent out in the morning and can be delivered between the hours of 10:00AM - 2:00PM. Residential deliveries will be delivered in the morning between 10:100AM - 12:00PM or afternoon between 2:00PM - 5:00PM

Specific delivery times cannot be guaranteed. If you request a specific delivery time, your order may be subject to an additional rush delivery fee if it is within a three hour window. I will contact you by phone to finalize details.

Upon Arrival:

Items can be left by the door if no one is home, weather permitting. This is at the sender's discretion. I are not responsible for any lost or damaged items.

Missed Delivery & Second Delivery Attempt:

If the recipient is not home, there is no answer on the phone,  and the weather is too cold for the flowers, the items will be returned to my studio. I will contact the sender to inform them of a missed delivery.

If a secondary delivery is desired, a reduced delivery fee will apply. A second delivery attempt will likely be the following day, or at the earliest convenience of the recipient.

Pick Ups

All pick up orders will be collected at 9240 81 Street. Pick up times are 10:00AM - 12:00PM and after 4:00PM. If you have a specific pick-up time in mind, please include it in the Special Requests Box or contact me directly at 780-222-9404. 

You will receive a notification when your order is ready for pick up unless we have prearranged a specific time.